Thank you for visiting Zwello.

We accept the following forms of payment:

Get assistance from our representatives as you shop — Toll Free: 1 (800) 236 9100

110% Low Price Guarantee

Zwello will refund 110% of the difference between Zwello's price and the total confirmed price of any manufacturer-authorized Internet retailer. The total confirmed price includes shipping, handling and tax as listed on the other retailer's uniquely identifiable invoice, faxed or emailed to Zwello, dated within 15 days of the Zwello purchase, for the identical goods shipped to the same address. Invoice must include shipping costs that will be charged (shipping estimates are not acceptable). Zwello must be able to directly verify with the retailer the total confirmed price listed on the invoice in order to issue the refund.

Shipping & Processing Charges

For a limited time, we are offering free UPS ground shipping in the 48 contiguous United States on all orders over $50. For orders less than $50, UPS ground shipping will be offered at $15.00. Items are generally in stock, allowing us to ship soon after your order is placed, although we do not ship on weekends or holidays. Items are shipped from the warehouse closest to your mailing address that has the item in stock. Large orders may be shipped by freight at our discretion.

For orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands and Canada: you will be assessed a placeholder shipping fee of $40 per item. We will then forward an email to you with an accurate shipping quote for your order and we will contact you to obtain approval prior to shipping.

Tax Free Shopping

When you shop online at Zwello, you can save 5-10% compared to retail stores with similar merchandise. Zwello is required by law to charge sales tax on orders SHIPPED TO California state addresses. But we'll pay the tax. No sales tax will be applied to your order.

Satisfaction Guaranteed: Our Return Policy

We are dedicated to serving our customers and are committed to your satisfaction. We offer a 100% refund on unused merchandise, excluding any shipping and handling costs; however, we are unable to accept returns on custom modifications, or on any special order item (any item or style not listed on our website). At our discretion, any discounts or free shipping applied to your original order may be deducted from your return credit, with a minimum deduction of $15 (so, for example, if we provided free shipping on your order and you returned some items, we would issue a credit to you for the price you paid for the returned merchandise, but we would deduct the greater of what we actually paid in shipping or $15.00). Items must be returned within 15 days of delivery in new condition and original packaging. We do not accept returns on lightbulbs.

Returns require prior authorization (in the form of a RMA number) which can be requested by e-mailing and items must be received by us within 10 calendar days from when we issue the RMA or you will not receive any credit for your return. Be sure to include a description of the items you would like to return, the original order number and the reason for return in your message. We cannot accept returns without an RMA, so be sure to contact us before sending anything back. Products may be repaired or exchanged for replacements during the manufacturer's warranty period; contact us for warranty policies of any manufacturer we carry.

Warranty

Zwello does not itself warranty the products offered for sale on this website. For the lines carried, please contact us for warranty information. ZWELLO LLC (ZWELLO) AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO GOODS OR SERVICES ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY PRODUCT PURCHASED FROM ZWELLO, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF ZWELLO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Security

We use the latest encryption technology to keep your personal information safe. We use Secure Sockets Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window when you proceed to checkout. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https." All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. If you prefer not to send your credit card information over the Internet, you may fax a printout of your order along with credit card information to us at (650) 240 1819. We also offer a fax order form.

We are adding new products on a daily basis, so check back often!

Corporate Mailing Address

Zwello
18000 Studebaker Road
Cerritos, CA 90703

Tel: Toll-free 1 (800) 236 9100
Fax: (650) 240 1819

Email